Appointment Policies

Punctuality

Clients are asked to please arrive for their appointments 5-10 minutes prior to the scheduled starting time. This allows for time to fill out or update intake forms and discuss the treatment plan for the session.

In the event a client is running late, the service may be shortened in order to maintain the schedule, and the original treatment time may be charged.

Cancellations

Healing Bodyworks understands and respects the hectic schedules of clients. When given sufficient notice, appointments may be moved, or accommodations may be made.

Please understand that operating hours are limited, and we are often booked in advance. There is no charge for cancellations received at least 24 hours in advance. Cancellations with less than 24 hours notice, will be charged 50% of the scheduled session. Cancellations with less than 12 hours notice will be charged 100% of the scheduled session.

No Call/No Show

In the event that a client fails to show up for their appointment without giving notice they will be charged 100% of the scheduled session. An invoice will be sent to the email on file or the card on file will be charged.

Future appointments cannot be booked until the balance is paid. We reserve the right to refuse future services after a no call/show.

Illness

Healing Bodyworks ask the clients please call if they are feeling ill or have a fever. It is in both of our best interest to reschedule appointments in this case.

Likewise, please understand if your massage therapist asks to reschedule because they are feeling ill.

With some medical conditions massage/bodywork may not be advised. If a massage could be potentially harmful to a client, Healing Bodyworks reserves the right to decline to perform the massage.

Weather

Healing Bodyworks prioritizes the safety of clients and realizes there are emergency situation is caused by inclement weather. Should this occur during a client’s scheduled appointment, they will be contacted via call, text, or email to reschedule.

We asked that clients contact us via call, text, or email to reschedule as soon as possible, if they aren’t able to come in due to extreme weather.